Privacy Policy

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Privacy Statement for Lombardo Care Connections Insurance

Effective Date: 07/01/2024

Lombardo Care Connections Insurance ("we", "our", or "us") values the privacy of our clients and is committed to protecting your personal health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal laws regarding health insurance advertising and privacy.

This Privacy Statement outlines how we collect, use, protect, and disclose your personal health information (PHI) and personal identifying information (PII) in accordance with HIPAA, the Health Information Technology for Economic and Clinical Health (HITECH) Act, and other federal regulations.

1. Information We Collect

We collect both personal health information and personal identifying information that may include, but is not limited to:

• Personal Information: Name, address, phone number, email, date of birth, and social security number.
• Health Information: Medical history, diagnoses, treatment plans, health status, and prescription information.
• Insurance Information: Health insurance policy numbers, coverage details, and claims information.

We may collect this information when you inquire about our services, apply for insurance coverage, or interact with us in any other way, including through our website or other electronic communications.

2. Use and Disclosure of Information

We use your information primarily to provide, administer, and manage your insurance policies and related services. We may also use and disclose your information for the following purposes:

• To Process Your Claims: To verify eligibility, process claims, and communicate with health care providers and insurers.
• For Treatment and Health Care Operations: We may share your PHI with healthcare providers, business associates, and other relevant entities as necessary to coordinate care and support your health plan.
• Legal Requirements: We may disclose your information to comply with federal or state laws, court orders, or subpoenas.
• Advertising and Marketing: We may use your information to inform you of products, services, or benefits related to your insurance coverage. However, we will not disclose your PHI for marketing purposes without your explicit consent, except as permitted under HIPAA regulations.

3. How We Protect Your Information

We take the security and privacy of your personal and health information seriously. We implement a variety of administrative, technical, and physical safeguards to ensure that your information is protected against unauthorized access, use, or disclosure. These safeguards include:

• Encryption: To protect data during transmission.
• Access Controls: Ensuring only authorized personnel have access to sensitive data.
• Audits and Monitoring: Regularly reviewing access logs and activity for any unauthorized access.
• Training: Ensuring all employees are trained on privacy and security policies.

4. Your Rights Regarding Your Information

Under HIPAA, you have the following rights concerning your health information:

• Right to Access: You have the right to inspect and copy your health information we hold.
• Right to Request Corrections: If you believe your information is incorrect or incomplete, you may request a correction or update.
• Right to Request Restrictions: You may request restrictions on how we use or disclose your health information.
• Right to Confidential Communications: You have the right to request that we communicate with you about your health information in a particular way or at a certain location.
• Right to Receive an Accounting of Disclosures: You may request a list of disclosures of your health information made by us, excluding certain routine disclosures.

To exercise any of these rights, please contact us using the information provided below.

5. Advertising and Marketing

We may contact you with information about our products and services that may be of interest to you. We comply with all federal advertising laws, including HIPAA requirements related to the use of health information for marketing purposes. If you do not wish to receive marketing materials, you may opt-out at any time.

We will not use or disclose your PHI for marketing purposes without your explicit permission, except as permitted by law. Any marketing communications will clearly identify the sender and provide you with a way to opt out of further communications.

6. Changes to This Privacy Statement

We may update this Privacy Statement from time to time. When we make changes, we will post the updated statement on our website with a new effective date. We encourage you to review this statement periodically for any updates.

7. Contact Us

If you have any questions about this Privacy Statement, our privacy practices, or wish to exercise your rights under HIPAA, please contact

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